iCarsoft-us provide warranty on all products, if your item works when you receive it and then stop working during the warranty period, you are entitled to a replacement from your supplier. If your item got faulty within 12 months from the date of your original purchase, you can contact with your supplier and return the item to repair. Then your supplier will communicate with us to decide whether to send back the item to repair or replace a new unit. iCarsoft-us will repair or replace any product or part which is found to be defective under the normal use and service. The purchaser is responsible for the delivery charges.
If your supplier do not offer return or replace service or you cannot even contact with them, you can contact with us directly and tell us which supplier sell the item to you. Please let us know the contact information of this supplier as well. We will help to contact with that supplier and get the problem solved.
