FAQs
Do I need to register and update the scanner once I receive it? Is there software installed in the unit?
Do I need to register and update the scanner once I receive it? Is there software installed in the unit?
You can use the scanner directly; all of our units have pre-installed software.
How often do I need to update the kit?
How often do I need to update the kit?
You can update your scanner anytime you like if there are new released updates available.
If the scanner works fine on your vehicle, there is no need to do update.
The updates are usually released to solve certain problems on certain vehicles.
How to register and update the scanner?
How to register and update the scanner?
Please visit “Support & Update” page to find out the detailed instructions on how to register and update your scanner. Please check the item number and select the correct options.
Where could I get Register code (user password)?
Where could I get Register code (user password)?
Please connect the scanner to PC with USB cable.
Then turn on it and go to
Help->tool information
Then you can find the register code.
My scanner does not communicate with my car, please help.
My scanner does not communicate with my car, please help.
Please send us your detailed vehicle information including the manufacture year, the detailed vehicle type and the VIN number as well as the detailed problems (For example, which systems did you tested? What error message did you get during the test? If possible, please provide some pictures or video of the problem.) After we received the information, our engineer will check with the software and release new updates to solve the problem.
When I update the scanner, the updating tool came up with an error message that “This is not iCarsoft products”. Does it mean that I purchased a knockout unit?
When I update the scanner, the updating tool came up with an error message that “This is not iCarsoft products”. Does it mean that I purchased a knockout unit?
If you receive this error message, you have downloaded the wrong updating tool. Please go back to the Support & Update page (https://www.icarsoft.us/Page/103.html)and download the correct updating tool according to your product model.
Can I update the scanner on my MAC?
Can I update the scanner on my MAC?
Sorry, currently our scanners can only support updates on Windows OS.
Your questions are not included?
Your questions are not included?
service@icarsoft-us.com